We’ve put some pretty detailed information in place so you can get most of your questions answered without picking up a phone or sending an email – however, if you still can’t find what you need, you can always contact us.

I followed the necessary steps but my vehicle is still unable to start. Now what?

There are several factors that could lead to a failed jump start. See the below list of what we’ve identified to be common culprits; if the problem persists, get in touch with us through support@myweego.com

 

  • Clamp connection quality:a poor or minimal connection between Weego clamps and vehicle battery could result in a failed jump start – even if the light is green, it’s still good practice to ensure your making maximum contact with the terminals and to dig the clamps into the vehicle battery.
  • Dirty battery terminals:build-up blocks power from easily traveling from your Weego to your vehicle’s battery.
  • Low-Charged Weego:it’s always best to work with full power on your Weego if you can. Our jump starters perform better at 100% charge than they do at 20% charge, especially when jumping larger engines.
  • Vehicle-specific compatibility issues:occasionally we come across a vehicle that has unique power demands that a smaller model cannot fulfill, even though it’s within our recommended engine range. In addition, vehicles with heavier electronics can sometimes create issues when jumping with a Weego; we mostly see this in push-to-start vehicles.
  • Ambient temperatures:below-freezing temperatures greatly hinder a jump start as it freezes the vehicle and the Weego battery (if it was stored at ambient temperature, too). A frozen engine needs more power than usual to start, and a frozen battery supplies less power. It’s a lose-lose that could result in a failed jump.
  • Stratified battery:A stratified battery will measure a healthy voltage (~12.6V) at first, but as soon as you go to start the engine the voltage can drop triggering the Weego to cut off power. A battery becomes stratified when it’s been sitting around for months, and/or when it’s only driven short distances (less than 15 minutes) for an extended time. You may need a new battery.
  • Low vehicle battery voltage:On the rare occasion that the vehicle battery is below 0.5V, you can use the included 12V Mini Clamps to bring the voltage into jump starting range (above 0.5V).  If you do not have the instructions, they can be found here: Guides and Manuals.

My unit won’t power on/charge/charge past a few lights.

If your unit won’t power on, won’t take a charge OR won’t charge past a few lights then it’s been overdischarged. This can happen if the unit is left ON, or if an engine pulled the Weego battery past a certain limit during a jump start.

Please reach out to support@myweegopro.com to let them know about this issue – we’ll receive and test the overdischarged Weego, then determine if we can repair it or if it needs to be fully replaced.

My unit won’t turn on after I have used it to jump start my vehicle.

If Weego will not power on after a jump start, it needs to be connected to a charger to “reset” – this action only requires a few seconds on the charger.

  • Connect Weego to provided wall charger
  • If on the road, connect Weego do DC charger provided (cigarette charger) – even if your car battery is dead, it will still have enough power to reset your Weego.
  • Please note: It is normal for the LED battery indicator lights on your unit to flash when you plug your unit into the charger.

I connected my portable device to my Weego with a USB but it will not charge.

  • After connecting a device to your Weego, be sure to power ON the Weego
  • Make sure the Weego is charged. If no indicator lights illuminate after powering on the device charge your Weego.
  • Make sure the USB is securely connected to the Weego.
  • You may have a faulty USB.

I connected my Weego to the charger but there are no indicator lights blinking

  • Check that the charger is securely attached to the Weego input.
  • Make sure you are using the input port and not any of the output ports.

I am unable to turn on the flashlight.

Briefly press the flashlight button to turn on the light.  Holding down the button for more than one second will not turn on the light.

I followed the necessary steps but my vehicle is still unable to start. Now What?

There are several factors that could lead to a failed jump start. See the below list of what we’ve identified to be common culprits; if the problem persists, get in touch with us through support@myweego.com

 

  • Clamp connection quality:a poor or minimal connection between Weego clamps and vehicle battery could result in a failed jump start – even if the light is green, it’s still good practice to ensure your making maximum contact with the terminals and to dig the clamps into the vehicle battery.
  • Dirty battery terminals:build-up blocks power from easily traveling from your Weego to your vehicle’s battery.
  • Low-Charged Weego:it’s always best to work with full power on your Weego if you can. Our jump starters perform better at 100% charge than they do at 20% charge, especially when jumping larger engines.
  • Vehicle-specific compatibility issues:occasionally we come across a vehicle that has unique power demands that a smaller model cannot fulfill, even though it’s within our recommended engine range. In addition, vehicles with heavier electronics can sometimes create issues when jumping with a Weego; we mostly see this in push-to-start vehicles.
  • Ambient temperatures:below-freezing temperatures greatly hinder a jump start as it freezes the vehicle and the Weego battery (if it was stored at ambient temperature, too). A frozen engine needs more power than usual to start, and a frozen battery supplies less power. It’s a lose-lose that could result in a failed jump.

Unit does not automatically awaken when connecting the clamps to the battery

It’s possible your battery is sitting at a very low voltage (< 0.5V).  Select the voltage mode in which you wish to jump (12V or 24V) to power on the system. The unit will take a few minutes to “trickle charge” your battery in order to bring up the voltage up to perform a successful jump start.